SYSTM UX Agile Coaching

SYSTM app

SYSTM is a cross platform health and wellness training program app by Wahoo Fitness worth 20 million in yearly revenue.

Situation: There was a custom design system for the app that was being updated by the design team with input from the developers on functionality.

Platforms: iOS, Android, Web, Windows, MacOS & MacOS M1 (ARM)

Contributions / Role: Facilitate collaboration between teams, user testing and support best practices and advocate for users.

• Launched cross platform app in collaboration with DevOps, QA, cloud, customer service, design, marketing, and executive leadership.
• Coached and collaborated with UX designers and developers on implementing UX best practices and process improvements. Reviewed design directions and participated in user experience studies and beta testing programs.
• Partnered with product owners and stakeholders on vision, goals, risks, priorities, plans and metrics. Resolved conflicts in work, scope, milestones and capacity.
• Established and guided two agile teams as a servant leader with focus delivering user value.